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Love your purchase!
We want you to be delighted with the artwork you receive from us.
Your complete satisfaction is guaranteed.
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Satisfaction Guarantee for Greeting Cards
We guarantee that your greeting cards will be printed onto the promised deckle-edged Strathmore stock, and will arrive in good condition. Because it is impossible to assure that your computer will accurately represent the colors as printed we do not guarantee that the colors on the card will match those displayed on your monitor. If for any other reason you are not completely satisfied with the greeting cards you receive, you may return them undamaged within 90 days for a full refund of cost of products. Shipping charges will not be refunded. Please contact us for instructions before returning your purchase.
Satisfaction Guarantee for Fine Art Prints
We have made every effort to create web images that reflect the true colors of the artwork offered for sale. Still, it is impossible to assure that your computer will accurately represent the colors as printed. If the artwork you receive looks different than you expected and you are not pleased with the actual colors, or if for any reason you are not completely satisfied with the fine art print/s you receive, you may return them undamaged within 90 days for a full refund of cost of products. Shipping charges will not be refunded. Please contact us for instructions before returning your purchase.
Satisfaction Guarantee for Custom Art
If you are not satisfied with the final outcome, you are free to walk away from the project, with no obligation beyond forfeit of your deposit. See below for specifics on custom art projects.
Exceptional Customer Service
We are dedicated to making your experience with CalligraphyByCarla exceptionally pleasant. We treat each order with attention to detail and go out of our way to make sure it arrives in perfect condition and in a timely fashion.
We are listening to you
We would welcome suggestions for use of texts, verses, designs or categories for art prints or greeting cards you would like to see offered. Or if you have other product ideas, please contact us. We will carefully consider all suggestions and ideas and will be happy to incorporate some of them as we are able.
Please check back often so you can see the exciting new designs added from time to time to our collection of art prints and greeting cards.
Customer Service Center
We want you to contact us with any questions or concerns you may have, and we will do our best to help you. Communication is very important to us, and we will make every effort to meet your needs. Our toll-free phone number is 1-866/427-7949. Business hours are 9am to 5pm, Monday through Friday, Pacific Standard Time. If we are on another line or away from the phone, please leave a message and we will get back to you as soon as possible.
Quality and Uniqueness
CalligraphyByCarla offers contemporary yet classic inspirational art prints and unique, personal greeting cards of the highest quality. Each original is hand-created by Carla Harris. Unlike prints and cards you'll find mass-produced inexpensively in foreign countries, our products are crafted in Santa Barbara, California, individually or in small batches on premium-quality art papers; they are not mass-marketed. The fine papers used for prints and cards are acid-free, as are the fade-resistant inks used for the art prints, making them environmentally friendly.
Each art print will arrive in a white temporary presentation mat to protect it en route. Note that these inexpensive mats are produced for presenting photographs; fine art presentation mats are not currently available in bulk. Therefore, the dimensions of the mat window will differ slightly from the design intent. We will provide detailed instructions for optimum placement in your frame. Please replace this presentation mat with an archival conservation-grade mat in order to preserve your art indefinitely. All art prints are designed for placement in standard frame sizes (8x10, 11x14, 16x20) for your convenience.
Limited Editions
Prints sold in a specified size and format, where the quantity of prints to be produced is predetermined prior to publication, are called Limited Edition. Once that quantity has been produced, the edition is closed and no more prints will be made. Limited edition prints bear the signature of the artist, are hand numbered with a declining sequence number (50/750 would designate that only 49 prints out of a total number of 750 remain to be reproduced). A small quantity of pre-production set-up prints (possibly in other sizes) may be made available for sale prior to release of the final version.
Custom Art Orders
This section describes the process for you to commission a piece of custom art.
The first step will be to contact Carla. Include your area code and phone number, along with your time zone and the best times for her to call. Be sure to type out the exact wording of the text you want used, along with the source and copyright information. She will then send you further instructions to help you prepare for a phone conversation in which you will discuss colors, size, theme, inspirations, target date, and so on.
Based on this phone discussion, Carla will provide a price quotation (shipping charges will be added later and not included in this quote) and a contract for the work. If you wish to proceed with the project, you will sign and return the contract according to the provided instructions, along with a non-refundable deposit. When that has been received, Carla will begin the design process. She will send you a selection of pencil sketches (typically from 2 to 4) for your response, choice and approval. At that point, she will begin creating the final artwork.
When your custom artwork is complete, you will receive a digital copy for approval. If you love the result and want to purchase the original art, you will make your final payment (including shipping charges), and the art will be packaged and shipped to you with care.
Even though you will own the original artwork, CalligraphyByCarla retains the copyright for the art and may reproduce and sell it in any form or venue. You may not reproduce any portion of the art for any reason without the written permission of CalligraphyByCarla. If you desire to purchase the copyrights to restrict future sale of images of your piece, this can be negotiated with CalligraphyByCarla. In the case of cancelled orders, CalligraphyByCarla retains ownership and copyrights of the original artwork and may display, reproduce and sell it in any form or venue.
Shipping Policy
Fast Service
Our goal is to ship all orders within 3 to 5 business days.
If you are purchasing items as gifts, you may indicate a secondary address to be shipped to.
The shipping rate is calculated by UPS, based on the overall size and weight. We currently offer UPS Ground only; we plan to offer expedited service in the near future. We do not add a handling charge.
Tracking
UPS provides a free tracking service on all shipments. You will receive a tracking number by e-mail once your online order is shipped. No orders will be able to be shipped to Post Office Boxes; a street address is required by UPS to deliver your order.
Undeliverable and refused packages
Occasionally orders will be returned to us as undeliverable. If your order is returned to us by UPS because the delivery was rejected, refused, the package was unclaimed or the shipping address you provided at the time of your order was incorrect, we will contact you to discern the problem. If you do not want us to re-ship the product, the return shipping fees charged to us by the shipper, in addition to the original shipping costs will be deducted from the refund amount. If you decide you want us to re-ship your previously undeliverable order, we will need to charge your credit card for an additional set of shipping fees to cover the costs of the repeat outbound shipment.
Damaged Packages
IMPORTANT: If your package arrives damaged and you would like compensation or desire to return the merchandise, PLEASE contact us immediately for instructions about how to proceed. DO NOT destroy shipping cartons, as they are required for proof to UPS when they have responsibility in the matter.
International Orders
At this time we are not set up to ship outside of the United States. If you are interested in having something shipped to a foreign country, please contact us so we can evaluate whether it will be possible to accommodate your special request.
Other Policies
Sales Tax
Sales tax will be added to all orders shipped within California. All other states are exempt. If you are ordering for resale, please contact us to provide your California resale number and arrange for purchasing without paying sales tax.
Our Commitment to Philanthropy, Charity and Community
CalligraphyByCarla was founded on the core values and principles of integrity, outstanding customer service, commitment to our work force and a commitment to our local and global community. By supporting local and world-wide non-profit organizations with a percentage of our profits, time and talents, CalligraphyByCarla is living out its dedication to making a difference in our world, one person at a time.
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